Who is responsible for processing your personal data?

MADNESS LIVE, S.L.U. is the CONTROLLER of the USER's personal data and informs you that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR), and Organic Law 3/2018 of December 5 (LOPDGDD).

TRADE NAME: Madness Live!
ADDRESS: C/ Torremesas, Murcia 30007 (Spain)
VAT ID: B73908402
Domain name:
Contact email:
Registration: Registered in the Commercial Registry of Murcia on January 13, 2016, in volume 3148, page 210, entry 1, sheet MU-90836

Why do we process your personal data?

To maintain a commercial relationship with the user. The operations planned for processing are:

Respond to queries or any type of request made by you as a user through any of the contact forms available on this website.
Carry out the requested service by the user (distance selling contract, purchase of tickets and/or merchandise).

The detection, prevention and prosecution of fraudulent resale, before and after the event, and the management of possible incidents, claims and complaints, where applicable).

What data will we process?

Name, email, phone number, credit or debit card details, and any other data necessary for the provision of our services. However, we will always process the minimum indispensable data and in no case sensitive data through this website.

Why can we process your personal data?

Because the processing is legitimized by article 6 of the GDPR as follows:

By your explicit consent: when you request information or contact us through any of the methods established on this website.
By a pre-contractual or contractual relationship: purchase of tickets and/or merchandise that the provider makes available to the user.

How long will we keep your personal data?

They will be kept for no longer than necessary to maintain the purpose of the processing or as long as legal obligations dictate their custody, and when it is no longer necessary for this purpose, they will be deleted with appropriate security measures to ensure the anonymization of the data or their complete destruction.

To whom do we provide your personal data?

We will not provide your data except when required by law.

Without prejudice to the above, it is reminded to the user that the provider is not responsible for the processing of data on the social networks where the provider is present. If the user decides to establish contact through these networks, they accept their privacy policies and have no claims against the provider in this regard. Having said that, we inform the user of the privacy policies of the social networks where the provider is present:

Ministry of Culture and Sports:








Rock Imperium Festival Website:

What are your rights?

Your rights as a user are:

Right of access: You can request information about whether Madness Live! is processing your personal data.

Right of rectification: You can request the correction of data if they are incorrect, as well as the deletion of the same.

Right of cancellation: You can request the deletion of data, and if there are any limitations, Madness Live! will retain the data properly blocked, only for the exercise or defense of claims.
Right of objection: You can request that we stop processing the data in the manner indicated, unless there are legitimate reasons to continue processing, which will be expressly stated.

Right to request the limitation of processing: You can request at any time that we limit the processing of data in certain cases, such as when you contest the accuracy of the processed data and during a period that allows Madness Live! to verify their accuracy.

When you challenge the accuracy of the processed data and during a period that allows Madness Live! to verify the accuracy of the data.

When the processing of the data is illegal according to the current legislation, and the affected individual chooses to restrict their use instead of their deletion.

When the affected individual requires their data for the establishment, exercise, or defense of legal claims.

Right to data portability: In case data is processed automatically, they will be returned or transferred to another company indicated by the user in a structured, automated, and commonly used format.

Right of erasure: You can request the deletion of your personal data, and Madness Live! must delete them without undue delay when the data are no longer necessary for the purposes they were collected or processed for.

The affected individual withdraws the consent on which the data processing is based, and there is no other legal basis for it.

The affected individual opposes the processing because it is for direct marketing purposes.

The data has been processed unlawfully.

The data must be deleted to comply with a legal obligation at the community and/or national level.

In addition, users have other rights, namely:

Right to withdraw consent: The user can withdraw consent for the processing of personal data for a specific purpose at any time by contacting us to exercise this right.

Right to complain to the Supervisory Authority: Any user can address the supervisory authority if they believe that Madness Live! is processing their data incorrectly. In Spain, the supervisory authority is the Spanish Data Protection Agency, with an address at C/ Jorge Juan, 6, 28001-Madrid, and contact phone: 900 293 183.

Contact details to exercise your rights:
C/ Torremesas, Murcia 30007 (Spain)

If using electronic means, please include "DATA PROTECTION" in the subject.


By checking the corresponding boxes and entering data in the fields marked with an asterisk (*) in the contact or registration form, users expressly and freely accept that their data is necessary to fulfill their request by the provider. The inclusion of data in the remaining fields is voluntary. The user guarantees that the personal data provided to the responsible party is accurate and undertakes to communicate any modifications.

The responsible party informs that all data requested through the website are mandatory, as they are necessary for the optimal provision of a service to the user. If not all data are provided, it is not guaranteed that the provided information and services will be fully tailored to their needs.


In accordance with current regulations on personal data protection, the responsible party complies with all provisions of the GDPR and LOPDGDD regulations for the processing of personal data under their responsibility. Data are processed in a lawful, fair, and transparent manner, and in compliance with the principles described in Article 5 of the GDPR, which means they are processed lawfully, fairly, and transparently in relation to the data subject, and are adequate, relevant, and limited to what is necessary for the purposes for which they are processed.

The responsible party ensures that appropriate technical and organizational policies have been implemented to apply the security measures established by the GDPR and LOPDGDD to protect users' rights and freedoms, and that users have been provided with adequate information to exercise those rights.

For more information on privacy guarantees, you can contact us at:

C/ Torremesas, Murcia 30007 (Spain)

If using electronic means, please include "DATA PROTECTION" in the subject.

Madness Live! reserves the right to modify this privacy policy as required by the treatment or current regulations.