Help & Frequently Asked Questions

Can I show my ticket on my phone instead of printing it?

Yes, as long as our scanner can read the QR code or barcode.

Will there be physical tickets available in stores?

No, there will be no tickets available in stores. Tickets generated through the website are very similar to the ones previously sold in stores. This way, anyone who wants to print it as a keepsake can do so, helping us to be more environmentally sustainable.

Additionally, the pandemic highlighted issues such as lost tickets or problems with physical tickets. Most importantly, online sales allow direct communication with the customer to inform them of any changes or incidents.

Will tickets be available at the box office?

Yes, as long as the event on our website is not marked as sold out. Online sales close approximately 2 hours before doors open.

Where will I receive my ticket?

You will receive it at the email address you used to register and in your private area called "My tickets". IMPORTANT: if you don’t see it in your inbox, check your spam/junk folder.

Will I always have access to my tickets?

Yes, in your private area you will find a list of all purchased tickets. From there, you can also resend them to other emails (make sure they are entered correctly).

What are the service fees?

More information here.

Is payment secure?

Absolutely. Payments are processed through the secure REDSYS payment gateway via HTTPS.

How can I pay?

We accept the following payment methods: Credit card (Visa and Mastercard).

You will be redirected to the Redsys payment gateway, where you will need to enter your card number, expiry date, and CVV. This information is not stored by Madness Live.

I bought a ticket for the wrong city, can it be changed?

No. PLEASE MAKE SURE YOU SELECT THE CORRECT CITY BEFORE BUYING. We do not offer refunds for incorrect purchases.

Can I resell a ticket I purchased?

No. If you attempt to resell a ticket, all tickets linked to your account may be canceled without refund. More information here.

Can I use fake personal data?

No. You must provide real information. This ensures the safety of the event and its attendees.

Where can I check tour schedules?

Schedules are published about 7 days before each event on the website and on the official Madness Live Facebook event. They are subject to change.

Can I bring a camera to the concert?

No, unless you have press accreditation: Press area.

I haven’t received my ticket. What should I do?

Check your spam/junk folder first. If it’s not there, contact Customer Support.

⚠️ To ensure you receive your tickets and communications, we recommend avoiding @hotmail.com addresses or adding us to your contacts.

I haven’t received the presale email. What should I do?

Check your spam folder. If it’s not there, contact Customer Support.

⚠️ To ensure you receive your tickets and communications, we recommend avoiding @hotmail.com addresses or adding us to your contacts.

I don’t see the refund in my account. What should I do?

Contact Customer Support.

I can’t see the purchase button after the presale. What should I do?

Clear your browser cache or use a different browser. More info: how to clear your cache.

Minors authorization

You must download, fill out, and present this document at the venue entrance: Minors authorization.