Help and frequently asked questions

Can I not print the ticket and show it on my mobile?

Yes, as long as our reader can read the QR code or the bar code. In any case we recommend taking it printed.

Where will I receive the ticket?

In the email with which you registered. IMPORTANT: if you do not see it in the "Inbox" check the "Junk Mail".

Will I always have access to my tickets?

Yes, in your private area you will have a list of the tickets purchased. As long as you have registered.

Is the payment safe?

Totally, the payment is made by REDSYS payment gateway totally secure with https environment. Like madnesslive.es.

How do I make the payment?

Payment is accepted with the following cards: Credit Card, Visa, and Mastercard.

Through this means of payment, the client will be redirected to the Redsys payment gateway, where he will have to provide his card number, the expiration date and his CVV number. In no case will these data be provided to MadnessLive.

I was wrong to buy a ticket for a city, can you change it for me?

No, FIT YOURSELF VERY WELL FOR CITY TO BUY THE ENTRANCE. We will not make refunds for wrong purchases.