CONDICIONES GENERALES DE CONTRATACIÓN

Introduction

This contractual document shall govern the terms and conditions for the purchase and sale of products or services (hereinafter, the “Conditions”) via the website www.madnesslive.es, owned by MADNESS LIVE, S.L.U. (hereinafter, the “Provider”), whose contact details also appear in the Legal Notice on this website.

These Conditions may be modified at any time. It is the user's responsibility to read them periodically, as the terms in effect at the time an order is placed will apply.

Contracts shall not be subject to any specific formalities, except in those cases expressly stipulated in the Civil Code and the Commercial Code, or in this or other special laws.

Acceptance of this document implies that the user:

• Has read and fully understands the information set forth herein.
• Possesses the legal capacity to enter into contracts.
• Has registered accurate identification details in their user profile.
• Assumes all obligations set forth herein.

These conditions are valid indefinitely and apply to all transactions made through the service provider's website.

The service provider states that the business is responsible and familiar with Spanish legislation, and reserves the right to unilaterally modify these conditions; however, such modifications shall not affect goods or promotions purchased prior to the change.

Identity of the contracting parties

On the one hand, the provider of the products or services contracted by the user is MADNESS LIVE, S.L.U., with the following details:

CORPORATE NAME: MADNESS LIVE, S.L.U.
TRADE NAME: Madness Live!
ADDRESS: Polígono Industrial Las Salinas, Av. Suiza, 7, 30840 Alhama de Murcia, Murcia (Spain)
TAX ID (CIF): B73908402
Domain name: https://www.madnesslive.es
Contact email: web@madnesslive.es
Registration: Mercantile Registry of Murcia, dated 13/01/2016, Volume 3148, Folio 210, Entry 1, Sheet MU-90836

And on the other, the user, who acquires this status upon... purposes of this text:

• When browsing this website and making a purchase as a registered user.
• When browsing this website and registering using a username and password—for the use and safekeeping of which you bear full responsibility, and for the accuracy of the personal data provided to the service provider.
• When browsing this website and registering via your Google or Facebook account—for the use and safekeeping of which you bear full responsibility, and for the accuracy of the personal data provided to the service provider. The service provider is not responsible for the usage and privacy policies of said third parties; the user must have read and consented to them if choosing to register through those platforms.

Subject matter of the contract

The purpose of this contract is to govern the contractual sales relationship established between the service provider and the user at the moment the latter checks the corresponding box during the online purchasing process.

The contractual sales relationship entails the delivery of a specific product or service in exchange for a set price publicly displayed on the website.

Sales procedure

To access the products or services offered by the service provider, the user must be of legal age and register on the website by creating a user account. Therefore, the user must freely and voluntarily provide the personal and/or company data requested. This data will be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data, as detailed in the Legal Notice and Privacy Policy of this website.

Specifically, the data requested will be the minimum necessary for the provision of the service, including:

• FULL NAME
• SHIPPING ADDRESS (postal or electronic)
• CONTACT EMAIL
• TELEPHONE NUMBER
• PAYMENT METHOD.
  • Bank card number.

The user shall select a username and password, undertaking to use them diligently and not to make them available to third parties, as well as to notify the service provider of their loss or theft, or of any potential access by an unauthorized third party, so that the provider may proceed to block them immediately.

Once the user account has been created, please be advised that, in accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the contracting process will follow these steps:

• General terms of sale.
• Prohibition of resale.
• Order shipment.
• Order cancellation.
• Right of withdrawal.
• Claims.
• Force majeure.
• Jurisdiction.
• General offer details.
• Price and validity period of the offer.
• Shipping costs.
• Payment methods.
• Purchasing process.
• Warranties and returns.
• Promotions.
• Codes of conduct.
• Applicable law and jurisdiction.

GENERAL TERMS OF SALE

Unless otherwise stipulated in writing, placing an order with the service provider implies the user's acceptance of these legal conditions. No stipulation made by the user may differ from those of the service provider unless expressly accepted by the provider in advance and in writing.

PROHIBITION OF RESALE

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Buyer identity. The purchase of a ticket establishes a contractual relationship between Madness Live! (Madnes Live S.L.U.) and the buyer. To this end, the buyer undertakes to ensure that their registered profile contains their true identity details, address, email address and contact telephone number. Madness Live! is responsible for the organisation of the Concert and therefore has the legitimate right, as a security measure and as a means of preventing resale, to require the buyer, with whom it enters into a contract for attendance at the Concert, to prove the accuracy of their registered personal details, either before or during the Concert. If the buyer is a legal entity or the purchase is made on behalf of such an entity, responsibility for compliance with these conditions (including payment of penalties) shall be jointly and severally assumed by the entity and by the person making the purchase, with waiver of the benefits of excussion, division and order.

Legal status of tickets for concerts organised by Madness Live! Tickets issued by Madness Live! (hereinafter, “tickets”) are documents representing the contractual right of their beneficiaries to attend the concert or other event specified on the ticket itself (hereinafter, the “Concert”), and their sole purpose is to facilitate and expedite access to the venue where the Concert takes place. The contract represented by the ticket is governed by these terms and conditions. For these purposes, only the following shall be considered “Beneficiaries”: (a) the buyer who originally purchases the ticket through any of the official channels; and (b) the buyer’s relatives, friends, colleagues, etc., to whom the original buyer transfers the ticket, free of charge or solely in exchange for reimbursement of the price paid for it, provided that they can prove their relationship with the original buyer. The right represented by the ticket is always personal and non-transferable in favour of the Beneficiaries, regardless of whether or not their name is recorded on the ticket. The barcode, QR code or other code allows the original buyer (or, where applicable, another Beneficiary) to be identified, directly or indirectly, in accordance with the buyer’s registration as a user of Madness Live!’s computer systems. At any time, including at the venue entrance, Madness Live! may subject ticket holders to an identity check in order to verify that they are Beneficiaries and that the registered user details (first and last name, address, email address and telephone number) are accurate. If they fail to prove their identity or their status as a Beneficiary, access may be denied without any right to a refund.

Named tickets. When tickets are not expressly announced as being named tickets, the name of the Beneficiary will not be recorded on them, without prejudice to the buyer’s name being recorded. Conversely, when it is expressly announced that tickets are named tickets, the name of the buyer or another Beneficiary designated by the buyer during the purchase process, as applicable, will be recorded on them. In this case, if all tickets purchased in the same transaction bear only the name of one Beneficiary, all other Beneficiaries must accompany that person and enter the venue together. If each ticket bears the respective name of each Beneficiary, that person shall be the only person entitled to access the Concert. The Concert announcement issued by Madness Live! shall establish the specific conditions for access to the venue.

Prohibition of resale. The resale of tickets for all Concerts organised by Madness Live! is prohibited. Likewise, the resale of tickets through their inclusion in a travel package is also prohibited. By purchasing a ticket for a Concert, the buyer acknowledges that unauthorised resale causes serious damage and losses to Madness Live! that are difficult or impossible to quantify and that it poses a serious risk to the safety of the Concert.

Tickets purchased through resale websites. Tickets for Concerts organised by Madness Live! purchased through a resale website (for example, Viagogo, StubHub, Gigsberg, etc.) or through travel agencies as part of a travel package not authorised by Madness Live! are not valid for attending the Concert and do not grant any other rights. Consequently, persons who resell tickets or cooperate in their resale may be committing the criminal offence of fraud, punishable under the Criminal Code by imprisonment for one to six years, depending on the circumstances. Victims of such fraud may contact antirreventa@madnesslive.es to verify their situation, request assistance in obtaining a refund of the money paid from the resale website and, where feasible, purchase a legitimate ticket.

Breaches and penalties. Consequently, without prejudice to any potential civil or criminal liability, the buyer accepts that, in the event that they commit or have previously committed any of the following infringements, Madness Live! may cumulatively apply the penalties set out below.
1. Infringements.
1.1. Offering one or more tickets for unauthorised resale.
1.2. Purchasing one or more tickets while concealing or falsifying their personal identity and contact details or impersonating a third party.
2. Penalties.
2.1. All tickets purchased before and after the infringement, directly or indirectly, in the buyer’s own name or on behalf of third-party individuals or legal entities, from the same or another registered user profile, for the same or other Concerts, shall lose all their rights (including the right to attend the Concert) without reimbursement of the price paid for them. Madness Live! may cancel them and put them back on sale.
2.2. Furthermore, cumulatively, the buyer (and, where applicable, jointly and severally, the acquiring entity) shall pay Madness Live!, as compensation for damages and losses and as a penalty clause, a lump-sum amount determined without the need to prove damages and losses and waiving the possibility of adjustment by the courts and tribunals, equivalent to ten times the total amount of all tickets (including VAT and distribution surcharge) purchased from three years prior to the infringement until the time Madness Live! demands payment of such penalty (without prejudice to any subsequent claims relating to later purchases), whether purchased directly or indirectly, in the buyer’s own name or on behalf of third-party individuals or legal entities, from the same or another registered user profile, for the same or other Concerts,

Jurisdiction. Given the profit-making nature of resale, infringers are not protected by consumer protection legislation and shall be subject to the jurisdiction established below under the section GOVERNING LAW AND JURISDICTION of this document.

Ticket purchase limits. Madness Live! may specify, for each Concert and circumstance, the maximum number of tickets that a buyer may purchase. Purchases made from different registered user profiles shall be considered cumulatively for the purposes of this limit. If this limit is exceeded, Madness Live! may cancel the purchase of all tickets acquired by the buyer or apply other measures to prevent fraudulent resale.

Prohibition of unauthorised promotional use. Tickets for events organised by Madness Live! may not be used as prizes, incentives, promotional gifts, competitions, contests, raffles, advertising campaigns or any other marketing, promotional or customer acquisition activity without the prior express written authorisation of Madness Live!. Any breach of this prohibition shall entitle Madness Live! to cancel the affected tickets without any right to a refund and to take any appropriate legal action.

ORDER SHIPMENT

Products

The provider will not ship any order or activate any service until payment by the user has been verified.

Goods are shipped within a maximum period of two weeks following the purchase; the customer is informed of the shipping schedule at the time of purchase.

Orders are shipped via the carrier Correos.

Tickets

Upon purchasing tickets, the ticket and purchase confirmation will be sent to the email address provided by the user; a copy will also be saved in the user's profile under the "My Tickets" section.

A maximum of 6 tickets may be purchased per user. If a user attempts to purchase more than 6 tickets, the excess tickets may be cancelled.

Failure to perform the distance contract

Delivery dates or timeframes are understood to be approximate; a minor delay does not constitute a material breach of contract. If the provider fails to deliver the goods within 10 days of the agreed delivery date due to the unavailability of the product or service, the user must be informed and is entitled to cancel the order and receive a full refund of the amount paid—at no cost—within a maximum of 30 days, without the provider incurring any liability for damages.

In the event of an unjustified delay by the provider in refunding the total amount, the user may claim an additional 25% of the amount owed, without prejudice to their right to be compensated for any damages exceeding that amount.

A delay shall not be considered “unjustified” if it arises from:

• Raw material inventory levels.
• Delays in the delivery of raw materials by the supplier.
• Substantial modifications to the order requested by the client.
• Service disruption or overload.
• Force majeure events, such as transport or supplier strikes, wars, pandemics, or any other circumstances that might prevent the proper functioning of the services.

The delivery timeframe is typically 3 to 5 business days for domestic shipments and 4 to 7 days for international shipments, depending on the destination location once the item has been dispatched. This timeframe applies provided that the availability of the goods has been confirmed and full payment for the order has been verified.

If the information provided by the user is false, inaccurate, or incomplete, the service provider shall not be held liable if the delivery of the product or service cannot be completed.

For product purchases, delivery shall be deemed completed the moment the carrier makes the products available to the user—or to a person designated by the user, a company employee, or a resident of the delivery address—and that person signs the delivery receipt.

For ticket sales, delivery shall be deemed completed the moment the email containing the attached tickets is received and the tickets are made available to the user in the “My Tickets” section of the website's private area.

It is the user's responsibility to inspect the products and/or tickets upon receipt and to note any justified objections or claims on the delivery receipt.

ORDER CANCELLATION

Once the purchase process is complete, products cannot be modified, nor can the order be cancelled. To ensure delivery within the established timeframes, orders are processed immediately, precluding any changes.

RIGHT OF WITHDRAWAL

Regarding products:

The user has the same rights and timeframes for returning the item and/or making a claim regarding any faults or defects in the product or service, whether purchased online or offline.

The user has a period of fourteen calendar days from the date of receipt of the product to return it (Article 71 of Law 3/2014, of March 27). Unless the return is due to product defects, shipping costs shall be borne by the user. The product must be returned in its original packaging and in perfect condition; in the case of a service, the period begins on the day of its activation and/or download.

The right of withdrawal shall not apply in the following cases:

• If the product is not in perfect condition.

• If the product packaging is not the original packaging or is not in perfect condition. The packaging must protect the product so that it is received in perfect condition; the use of sealing tape or adhesive tape applied directly to the packaging itself is prohibited.

• If the product has been used.

• In the case of personalized products or those specially designed for the customer, or products falling under the exceptions related to hygiene or other legally established grounds listed in Article 103 of Law 3/2014 of March 27.

• For the supply of products whose price depends on financial market fluctuations that the provider cannot control and that may occur during the withdrawal period.

• For the supply of products made to the user's specifications or clearly personalized.

• For the supply of products liable to deteriorate or expire rapidly.

All returns must be communicated to the provider by requesting a return number via the designated form or by email to web@madnesslive.es, indicating the corresponding invoice or order number.

Once the user has received the return number, they must send the product to the provider—indicating this number on the shipping document—at their own expense, to the following address: Polígono Industrial Las Salinas, Av. Suiza, 7, 30840 Alhama de Murcia, Murcia (Spain).

The customer bears the shipping costs for returns when exercising the right of withdrawal.

In the event that the refund is due to an error or cause attributable to Madness Live!, the provider shall bear the costs of the refund.

About tickets:

Given that concerts are leisure activities, the user shall not have the right of withdrawal, pursuant to Article 103(l) of the Consolidated Text of the General Law for the Defence of Consumers and Users.

CLAIMS

Any claim the user deems appropriate will be addressed as soon as possible and may be submitted via the following contact details:

MADNESS LIVE, S.L.U.
web@madnesslive.es
Polígono Industrial Las Salinas, Av. Suiza, 7, 30840 Alhama de Murcia, Murcia (Spain)

ALTERNATIVE DISPUTE RESOLUTION PLATFORM

Click here https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

FORCE MAJEURE

The parties shall not be held liable for any failure to perform due to force majeure. Performance of the obligation shall be delayed until the force majeure event has ceased.

JURISDICTION AND ASSIGNMENT

The user may not assign, transfer, or convey the rights, responsibilities, and obligations arising from the sale.

If any provision of these conditions is deemed void or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or modified in any way.

The user declares that they have read, understood, and accepted these conditions in their entirety.

GENERAL TERMS OF THE OFFER

All sales and deliveries made by the provider are subject to these conditions.

No modification, alteration, or agreement contrary to the commercial proposal of Madness Live! ...or to the terms stipulated herein, shall apply, unless there is an express written agreement signed by the provider; in such a case, those specific agreements shall prevail.

Given continuous technical advancements and product improvements, the provider reserves the right to modify product specifications relative to the information provided in its advertising, provided that such changes do not affect the value of the products offered. These modifications shall also apply if, for any reason, the ability to supply the offered products is affected.

PRICE AND OFFER VALIDITY PERIOD

The prices indicated for each product include Value Added Tax (VAT) or other taxes applicable in Spain. Unless expressly stated otherwise, these prices do not include shipping, handling, packaging, shipping insurance, or any other services additional or ancillary to the purchased product or service.

The prices applicable to each product are those published on the website and are stated in Euros (EUR). The user acknowledges that the price of certain products may fluctuate in real time.

Before completing the purchase, the user may review all details of the quote online: items, quantities, price, availability, shipping costs, charges, discounts, taxes, and the total purchase amount. Prices are subject to change on a daily basis until the order is placed.

Once the order has been placed, the prices remain fixed, regardless of product availability.

For any information regarding the order, the user may contact the provider via the customer service email web@madnesslive.es or by using the form at https://www.madnesslive.es/es/atencion-al-cliente

HANDLING FEES

Ticket sales incur handling, distribution, or service fees amounting to 10% of the base ticket price, which are to be paid by the user. This percentage may be adjusted on a case-by-case basis depending on the specific characteristics of each event. Handling fees will be displayed in the user's shopping cart prior to purchase.

SHIPPING COSTS

Prices do not include shipping costs.

Shipping costs are calculated when the shopping cart or quote is saved, as they are determined by the value of the products and the delivery address, in accordance with the table provided below.

SPAIN / MAINLAND

INTERNATIONAL

Shipping costs for returns made under the right of withdrawal are borne by the customer. In the event that the return is due to an error or cause attributable to Madness Live!, the provider shall bear the return costs.

PAYMENT METHODS

The provider only accepts payments via Mastercard, Visa, Maestro, UPI, JCB, Discover, and American Express credit cards.

If you need to make a payment using a different method, you may contact the provider via email at web@madnesslive.es

Security measures

The website employs generally accepted industry information security techniques—such as firewalls, access control procedures, and cryptographic mechanisms—to prevent unauthorized access to data. To achieve this, the user/customer agrees to the provider obtaining data for the purpose of authenticating access controls.

The provider commits not to permit any transaction deemed illegal by credit card brands or the acquiring bank, or any transaction that could—or has the potential to—damage their goodwill or negatively impact them.

The following activities are prohibited under card brand programs: the sale or offer of a product or service that does not comply with all laws applicable to the buyer, issuing bank, merchant, or cardholder(s).

PURCHASE PROCESS

Shopping Cart (Quote Simulation)

Any product from our catalog can be added to the shopping cart. Purchases of Madness Live products can be made as outlined at the link how to buy. The cart displays the items, quantity, price, and total amount.

Once the cart is saved, taxes, charges, and discounts will be calculated based on the payment and shipping details provided.

Carts do not constitute a binding commercial agreement; they simply serve as a space to generate a price estimate without obligation for either party.

You can place an order from the cart by following these steps to finalize the process:

1. Verify address.
2. Accept general terms and conditions.
3. Select payment method.
4. Place order (purchase).

Once the order is processed, the system instantly sends an email to the provider's management department and another to the email address provided by the user, confirming that the order has been placed.

Orders (purchase requests)

Within a maximum of 24 hours on business days, an email confirming the order status and the approximate shipping and/or delivery date will be sent to the user, provided the order is placed before 10:00 AM. If the order is placed after 10:00 AM, this process may take up to 48 hours.

Madness Live! reserves the right to decline the User's purchase request if the requested product is unavailable at the time of the request. In such a case, Madness Live! ...will inform the customer of this fact, will not collect any payment, and will refund any payments already made.

WARRANTIES AND RETURNS

Regarding the products.

The warranty for the products offered is governed by the provisions of Royal Legislative Decree 1/2007 of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws—specifically, though not exclusively, Articles 114 to 124 thereof—provided that the user holds the status of consumer or user.

Specifically, the user is entitled to the statutory warranty regarding the conformity of the goods; Madness Live! shall be liable for any defects manifesting within two years of product delivery, provided the defect is a manufacturing fault and not caused by use (whether normal or otherwise).

Goods shall be deemed to conform to the contract provided that:

• They match the description provided and possess the qualities presented in the online store;
• They are fit for the purposes for which products of the same type are ordinarily used;
• They exhibit the quality and performance normally expected of a product of the same type.

In this regard, if any of the products do not conform to the contract, the user must immediately notify Madness Live!, providing details of the product and the damage sustained, via the following address: web@madnesslive.es

In the event of a valid warranty claim, the user shall have the right to demand—at their discretion—repair, replacement (unless one of these options proves impossible or entails disproportionate costs for Madness Live! compared to the other remedy), a price reduction, or the termination of the contract.

PRODUCT DEFECTIVE UPON DELIVERY.

In the event that the product is damaged during transport, the customer must note this on the carrier's delivery slip.

If, upon inspecting the order, the customer notices discrepancies between the items received and the delivery slip, or if the order shows signs of impact damage, they must contact Madness Live! as soon as possible using the designated contact form or via email at web@madnesslive.es, providing the order or invoice number and details of the issues.

It is crucial that, once the carrier has left—even if the box appears to be in perfect condition externally—the customer inspects the item to ensure there are no dents or cosmetic damage and, if possible, tests the product. Transport companies do not accept liability for damage caused during transport after 24 hours have elapsed. from receipt of the shipment.

If the right of withdrawal is exercised, return costs shall be borne by the customer; once it is verified that the product meets the return requirements, the amount paid will be refunded within 24 to 48 business hours.

If the return is due to an error or cause attributable to Madness Live!, the provider shall bear the return costs, and the amount paid will be refunded within 24 to 48 business hours.

Regarding tickets:

If the show for which the user has purchased a ticket is cancelled, rescheduled, or substantially altered by the organizing team, the artist, or the Promoter, you must contact the provider.

Once purchased, tickets cannot be exchanged or refunded, except for reasons provided for under current legislation.

Inability to attend an event or show, or making an error when purchasing tickets, does not constitute grounds for a refund. In the event of a refund for any of the authorized reasons, travel, accommodation, and any other expenses related to the user's attendance at the concert are borne at their own risk, and such amounts shall not be refunded under any circumstances.

The user may not exercise the right of withdrawal or contract termination, in accordance with current regulations regarding consumer protection and retail trade.

Cancellation: If a show is cancelled (and not rescheduled), the user will be offered a refund of the ticket purchase price, in accordance with current legislation. If a show takes place over several days and one or more days are cancelled (but not all days constituting the show), a partial refund corresponding exclusively to the cancelled day(s) may be issued.

In the event that a ticket refund is applicable due to cancellation, the corresponding amounts will be refunded in accordance with the legislation in force at the time and place where the concert is held.

Change of Date: Unless otherwise indicated for a specific show, if the date is changed, the user will be offered tickets (subject to availability) of a value corresponding to the tickets originally purchased. If the user is unable to attend the show on the new date, a refund of the ticket(s) purchase price will be offered. The user must notify the service provider via the designated channels if they cannot attend on the new date, within the timeframe established by the provider for each specific case. Otherwise, the provider will confirm the ticket(s) for the new date, and the user will not be entitled to claim a refund.

Substantial Alteration: If a show undergoes a substantial alteration, the user may choose to confirm the order for the altered show or request a refund of the ticket(s) purchase price, in accordance with applicable legislation. If the user does not communicate their decision within 72 hours of notification—and unless the promoter expressly indicates otherwise—the provider will assume the user has opted for a refund. A “substantial alteration” is a change that causes the show to differ substantially from what ticket buyers could reasonably expect in general. The following shall not be considered a substantial alteration:

• Any opening act performances;
• A change of venue within the same city;
• A change in a band member;
• The lineup or roster of any show featuring multiple artists (such as a festival).

To request a refund, the user must submit a written request to web@madnesslive.es. In each instance, the specific timeframe for processing the relevant refunds will be indicated.

In the event of cancellation, refunds may be processed within fifteen days of the date the suspension of the show is publicly announced. No refunds will be accepted after this period has elapsed.

Once approved by the provider, the refund of the ticket price will be automatically processed to the card used for the purchase within approximately 3 to 15 business days of the provider's approval. To verify the credit, the user should check the statement for the bank card (debit or credit) used for the purchase.

PROMOTIONS

Madness Live! may offer discounts on tickets or merchandise, which will be advertised via Madness Live!’s social media channels and/or newsletter. Details on how to redeem each promotion will be provided in each case. In the event of a return of promotional products, the refund amount shall never exceed the amount actually paid.

CODE OF CONDUCT

Please be advised that Madness Live! does not subscribe to any code of conduct, whether its own or a third party's. Madness Live! reserves the right to change this stance at its own discretion, without the need for express written notice to consumers and/or users.

APPLICABLE LAW AND JURISDICTION

The language governing the relationship with the consumer and/or user shall be Spanish. These conditions shall be governed by and interpreted in accordance with Spanish law regarding any matters not expressly stipulated herein. For any dispute arising from the provision of the products or services covered by these conditions, Madness Live! and the user submit to the jurisdiction of the courts and tribunals of Madrid. However, if Madness Live! is the plaintiff, it may alternatively opt for the jurisdiction corresponding to the location where the concert in question took place (or the location of any of the concerts, if multiple events are involved).

In any event, if the user has the status of a consumer, they may alter the established jurisdiction.